Every order right now is a pre-order
We want to save you a search: if you have ordered recently, there is no tracking number yet. This batch has not shipped, and we do not have a confirmed dispatch date. Nothing has gone wrong with your order.
You will get a tracking number by email the day your parcel leaves us — you will not have to come looking for it. Full detail is on the pre-order terms page.
Once your order has shipped
You will receive a dispatch email containing your tracking number and a link to follow the parcel. That email is the fastest way to track — check your spam folder if you cannot find it.
You can also see your orders and their status any time by signing in to your account:
If you checked out as a guest, use the order status link at the bottom of your original confirmation email.
What you will need
- Your order number — on your confirmation email, in the format #1001
- The email address you ordered with
Tracking has not updated in a few days
This is usually a scanning gap rather than a lost parcel, particularly on international routes where a package can go quiet while it clears customs. Give it a few more days.
If it has been over a week with no movement, contact us with your order number and we will chase the carrier.
Something else
Wrong address, need to change your order, or want to cancel before dispatch? Email us — a person will answer. Pre-orders can be cancelled for a full refund any time before they ship.