All orders are currently pre-orders. The timings below describe what happens once your batch has arrived with us and your parcel is dispatched. For when that dispatch will happen, see the pre-order terms.
Where we ship
We ship Ummah Radios worldwide.
Prices are shown in your local currency where we support it, converted from Canadian dollars at current exchange rates. You can change currency using the switcher at the top of any page, and you'll always see the exact total at checkout before you pay.
Your bank may apply its own conversion or a small foreign transaction fee, so the amount on your statement can differ slightly from the figure shown here.
Dispatch
Because these are pre-orders, we do not currently have a confirmed dispatch date. We will email every customer as soon as we have one, and again the day their parcel actually leaves us.
If we have not shipped your order within 30 days of you placing it, we will contact you before that point with the option to keep waiting or cancel for a full refund.
Delivery times once dispatched
Transit time depends on your destination. As a general guide once the parcel has left us:
- Canada — typically within the week
- United States — usually a few business days longer
- Europe, UK & Australia — generally one to two weeks
- Everywhere else — varies by destination and local postal service
These are estimates, not guarantees. Customs processing and local postal delays are outside our control.
Tracking
Every order ships tracked. You'll get a tracking number by email the moment your parcel is dispatched. If tracking hasn't updated in several days, that's usually a scanning gap rather than a lost parcel — but contact us and we'll chase it.
Bundles
All units in a 2 Pack or 4 Pack ship together in a single parcel. We don't split bundles across shipments.
Customs and import duties
Orders shipped outside Canada may attract import duties or taxes charged by your own country. These are set by your local customs authority, are not included in our prices, and are the recipient's responsibility. We can't predict or refund them.
Changing your address
Because pre-orders sit with us for a while before dispatch, you have plenty of time to correct a shipping address. Email us with your order number well before dispatch and we'll update it.
A parcel that doesn't arrive
If a parcel is confirmed lost in transit, get in touch and we'll arrange a replacement or a refund.